Multi-channel Integration

All Swan solutions offer a link to your eCommerce website allowing you to manage your web sales and your EPoS through one system, creating a true multi-channel solution.

We offer integration with a wide variety of different e-commerce sites ensuring that your retail management system works flawlessly with your website.

The key benefits provided by integrating your Swan solution with your eCommerce website include:

  • Effortless Product Creation: Create a product once in the back office for use on store based EPoS and your website (the system can also feed Amazon and eBay)
  • Clear Stock Availability and Replenishment: A single real-time view of stock levels across both In-Store and Online activities, with the ability to allocate stock across channels and set stock alerts to remove risk of selling items that you don’t have
  • Product Location: Know where a specific product item is for fulfilment of web-based orders i.e. whether the item requires picking and packing from a warehouse, collection from store based stock or if it needs to be ordered specially for later delivery or collection
  • Customer Relationship Management: Both Online and In-Store purchases are assigned to the same customer account. This single view means order updates, deliveries and customer loyalty points for both Online and In-Store purchases are collated and managed in one place. Online purchases can also be returned in-store providing a seamless experience.
  • Cross-Channel Pricing and Promotions: Standardised pricing information across all customer touch points, dynamically maintained to keep pace with today’s competitive market
  • Detailed Reporting and Analysis of Sales - Across all channels giving you visibility of all business activity, allowing detailed analysis of sales and stock performance
  • Multi-channel customer services - Provide services such as Click and Collect to your customers for seamless shopping experience