Complete retail control for the furniture and homeware industry

The modern furniture and homewares retailer is evolving, with the ideal furniture retail system needing to handle a wide range of products, each with their own options such as colour, material etc.

We provide a complete retail solution for furniture and homewares stores, delivering everything you need to run your business more efficiently. All of our software is developed in-house, incorporating suggestions from retailers and with more than 100 furniture and homewares stores using our application, we can confidently say that our furniture retail solution is the market leader in the UK. The application covers point of purchase through to financial accounts – a true ERP solution.

Key Features for Furniture & Homeware Stores

  • Display ticketing including was/now offers and up to 5 selling prices
  • Gift cards / vouchers
  • Customer special ordering with unlimited options and “options within options”
  • Home delivery including time slot allocation
  • Customer relationship management (CRM) provides full campaign management providing multiple outputs including email and SMS
  • Integrated eCommerce seamlessly links your online and in-store retail via a single point of admin, we specialise in WooCommerce and Shopify
furniture and homeware software
  • Customer SMS and email messaging
  • Customer service for incidents, diarised actions and returns processing
  • Container management
  • The ability to handle both large and small ticket merchandise through one system

Who we're working with

Sienna Furniture Retail

Sienna Home Furnishings Transforms Business Operations with SwanFRS

Waterford-based furniture retailer, Sienna, has transformed business operations by implementing SwanFRS, delivering excellent customer service and converting insights into business growth.

Lenleys Elevates Customer Experience in Furniture Retail

Hear from Nick Gordon, Digital Manager at Lenleys, as he discusses their recent transformation and the ways they've enhanced the customer experience in the furniture retail industry.

Jones and Tomlin Hastens lifestyle1

Creating Jones & Tomlin’s Online Experience

From custom illustrations to system integration, we provided Jones & Tomlin with a comprehensive solution to transform their eCommerce.

the arrangement

Award-Winning Interior Design Meets Streamlined Software

We caught up with Shelia Butler, COO of The Arrangement, to find out about the company’s experience of choosing and using our furniture retail system, SwanFRS.

Beales on ipad

Scalability & Online Success: Beales Revisited

Four months since our case study on a new beginning for Beales, we caught up with them to discuss the importance of having the right system in place to succeed online and scale up stores in the future.


A New Beginning for Beales

In only 8 weeks, the iconic department store was completely reborn this summer thanks to an incredible project turnaround.

Francis of Malvern Launch New Website

Our agency have given a fresh feel to a well-loved brand name with a history of helping furnish customers' homes to perfection.

What our clients say about our Furniture & Homeware solution

“It’s been a game-changer for us. You think you have a good system in place and then you realise just how much better things can really be. That’s what SwanFRS has done for us.”

“Our integration went more smoothly than we were anticipating and FRS’ continued support after the integration, building our custom items, has been incredible. We look forward to being partners with FRS for many years!”

“Implementation of new software is never easy, but FRS far exceeds our legacy system and has allowed us, as a company, to be much more streamlined, transparent, efficient and ultimately profitable.”

“I just knew there had to be something out there that provided us with everything we need. Every part of running the store is right in front of you. I can practically run the front of the store from my tablet.”

“Our system is a single point from which Bedzzz Express can import supplier catalogs, create bespoke or pre-configured bed promotions, arrange delivery scheduling at the point of sale and manage customer service. The warehouse management and reporting functions will also be key as the business operates from multiple locations.”

“The FRS team has been fantastic to work with, they are honest, open to suggestions and willing to go the extra mile to get things right.”

Integrations for Furniture & Homewares Stores