Game-changing retail, fan engagement and ecommerce
The technology behind sports clubs and sports retail needs to be joined up to achieve the omnichannel experience fans now expect. We couple in-house software development with comprehensive integration partnerships to offer the complete sports and stadium solution to leading clubs.
Complete Stadium Solution
Explore the key elements of our integrated stadium technology used by some of the biggest sports clubs in the UK to engage fans and drive retail revenue.
Fast, powerful and fully-integrated, Cygnus EPoS performs efficient transactions and puts your fans at the centre of retail operations. We want you to be able to delight your customers and inspire loyalty at the stadium. That means EPoS backed by customer data and powerful integrations. Learn more about Cygnus EPoS.
Our app, FUSE, is completely branded using your club’s identity and contains a news feed to create engaging content like that of social media. Unlike social media, the app cuts out the noise of everything else and enables clubs to focus fans’ attention on what they choose.
In addition to news, polls, events and promotions, the app houses the club’s website and fans’ reward wallets. This means users don’t need to leave the app to browse your online shop or check their loyalty rewards. The app acts as a digital reward card that can be used instore and online.
What makes this app go beyond that of off-the-shelf solutions is its integration with your other channels – ecommcerce, EPoS, customer loyalty and more. Learn more about FUSE.
Kit-builder is a sophisticated Point of Sale tool used by sports clubs to efficiently process their custom shirt printing requirements at high speed, helping the club to maximise revenue during peak retail times. Kit-builder is fully integrated into our Stadium Solution providing accurate stock management, automatic reorder and replenishment, with detailed analysis of individual letters held and sold.
Our retail systems connect to all leading ecommerce platforms either by dedicated platform connectors or through integrating the powerful API for centralised customer integration, loyalty points and gift cards.
We also have an in-house digital agency that specialise in designing and building leading WooCommerce and Shopify ecommerce websites that synchronise seamlessly with our systems. Learn more about our ecommerce solution.
Capture customer data and purchase history from every channel in one place. This knowledge of spending habits and being able to analyse and act upon the data is imperative to help your club develop its fan base. Our system provides the infrastructure and tools to make this happen.
Use the single customer view to analyse and market from captured cross-channel data. Our omnichannel solution allows clubs to reward, and therefore encourage, loyal buying behaviour no matter where your fans are. Encourage increased spend per transaction and drive repeat business by incentivising fans to return.
At the heart of the solution is your back office, a central hub holding all of your stock, sales, purchases, promotions, customers and financials. Clubs can compare channels, drill down and make instant decisions based on accurate performance data. It enables the monitoring and analysis of transactions as they happen through analytic tools, dashboards and reports.
Our order fulfilment allocates the best location to fulfil orders from your website in real-time. It then alerts the location requesting that they remove the item to avoid selling the same item twice. Clubs scan and validate items to ensure the customer receives the exact item ordered. Raise your customer service level with accurate order fulfilment.
Who we're working with
A Digital Transformation: Wigan Athletic FC
Over the past few months, Wigan Athletic Football Club have transformed their digital retail using our solutions tailored to the needs of sports clubs.
Silvermere Golf See Operational Efficiencies and Improved Customer Experience with Swan
Silvermere, a popular golf complex in Surrey, went live with a suite of Swan solutions in 2021 and is benefitting from efficient operations and an elevated customer experience.
In Another League: Warrington Wolves Level Up Their eCommerce
Our team worked with Urban Zoo last year to take Warrington Wolves’ eCommerce to the next level with a new, fully integrated online store.
Stoke City Football Club Deliver Fan-First Experience
Stoke City were looking for a long term collaborative partnership with a retail solution for professional sports that would benefit their loyal fan base. They found it with TRIMS and our colleagues at Touchretail.
What our clients say about our Sports and Stadium Solution
“The flexibility gives us total freedom to hold all the information we require about our product, and map it to our website. The real-time stock control and reporting ensures we can quickly replenish the shop on busy match days, which the system handles with ease.”
“It’s a modern day solution for all of our requirements. Implementation was very smooth indeed. A lot of preparation went into the initial product data load and setup of TRIMS to our requirements, ably assisted by the team every step of the way.
The install operation was also very slick resulting in very limited store closures. Efficient, thorough training was provided by the training staff, on-site. It’s been a very robust system since, with very little need for additional tweaks to the setup. Should we need anything, the support team are always on hand to help.”
“The new retail platform is strongly integrated with the club’s main website, allowing supporters to enjoy a smooth online journey, when both navigating and making purchases from our extensive merchandise range.”
Powerful Software Integrations for Sports and Stadiums
We’re joined up. Here are just some of the software solutions that our in-house systems for sports and stadiums integrate with – and we are always adding more.
