Intuitive, advanced and complete control for Department Stores

Within the fast-paced environment of department stores, your business needs an easy to use EPoS and Retail Management system which will allow your staff to deliver great customer service.

We work with many of the top independent department stores in the UK, so we understand that stock management is a top priority. Our software easily manages mixed merchandise ranging from pay-and-take items such as clothing and gifts to large, special order items such as furniture with all relevant options and the ability to handle back order processing.

Our retail solution provides the functionality that will support business operations seamlessly across all sales channels, allowing greater control, improved efficiency and a growth in profit.

Key Features for Department Stores

  • Concession management with product imports and sales extracts. Concession invoicing supports variable discounts and add-on costs
  • 3-dimensional style matrix including colour, size and fit
  • Display ticketing for point of sale material and promotions (including menu cards)
  • Gift cards / vouchers including single use and cross-channel own brand with the ability to access current balance on the EPoS terminal
  • Cross channel loyalty and promotions management
  • Integrated eCommerce seamlessly links your online and in-store retail via a single point of admin, we specialise in WooCommerce and Shopify
department store retail system
department store retail
  • Customer relationship management (CRM) provides full campaign management offering multiple outputs including email and SMS
  • Customer ordering and home delivery for large ticket items including ability to deliver direct from supplier to customer
  • Serial number capture for high value electrical goods
  • Integration to AIS systems including TradeIslands and CENPAC

Who we're working with

Voisins Department Store

Rewarding Loyalty: Voisins Set the Bar with SRS, FUSE & Omnisend

Leading department store, Voisins, wanted to enhance their customer engagement journey by reimagining their loyalty offering. Our team worked closely with Voisins to develop a solution.

Bobby's of Bournemouth

Bobby’s of Bournemouth: Finding the Right Retail System

Last year the iconic Bobby’s of Bournemouth, reopened its doors as part of the first phase of activation. We spoke to Andy Birt, General Manager & Director at Bobby’s, about his experiences of finding the right retail system for them.

Beales on ipad

Scalability & Online Success: Beales Revisited

Four months since our case study on a new beginning for Beales, we caught up with them to discuss the importance of having the right system in place to succeed online and scale up stores in the future.


A New Beginning for Beales

In only 8 weeks, the iconic department store was completely reborn this summer thanks to an incredible project turnaround.

Shopify TRIMS Integration Robinsons of Bawtry

New Shopify & TRIMS Web Launch for Robinsons of Bawtry

The integration between Shopify and TRIMS eliminated "one of the most time-consuming and tedious tasks”

Francis of Malvern Launch New Website

Our agency have given a fresh feel to a well-loved brand name with a history of helping furnish customers' homes to perfection.

What our clients say about our Department Store solution

“We are much more advanced with Swan’s Retail System and their Shopify integration, and we are going further than we ever could with our previous provider. Upgrading our old system would have been extremely expensive, whereas moving to Swan gave us everything we wanted in an easier-to-use way and at a fraction of the cost. It’s also more straightforward and much cheaper to scale up compared to other system providers.

“We’ve had some great feedback from our staff. Cygnus EPoS is fantastic; its user-friendly, does what it says on the tin and just works.”

Software Integrations Built for Department Stores