From custom illustrations to system integration, we provided Jones & Tomlin with a comprehensive solution to transform their eCommerce.
Last year, our team were asked to reimagine the online presence of the long-established bed retailers, Jones & Tomlin.
A Word of Sleep
A true independent, British, family-owned company, Jones & Tomlin were established in 1946 and pride themselves in exceptional customer service. It is their aim to provide premium beds, mattresses and bedroom furniture to suit all budgets.
They have three stores; Chichester, Horsham and Worthing. Each stock industry-leading brands and benefit from the experience and knowledge of their staff.
‘Family is at the very heart of our business; therefore we’re proud that our products have been at the heart of countless family homes for generations.’
Jones & Tomlin eCommerce Project
Improving customer experience and conveying brand qualities online is unquestionably important for almost every retailer, and continues to be the focus for building eCommerce channels.
Our projects team and in-house agency (Swan Origination) worked closely with Jones & Tomlin to create a new website, new brand assets and an improved customer experience online, all seamlessly integrated with their Swan Furniture Retail System (FRS).
The agency custom-built the new WooCommerce website and developed new features to give customers a rich experience, whilst synchronising information with the back office.
Product Options
One such feature was new configurable product listings. The addition of these allows the customer to select from multiple options to configure the combination of their choice; perfect for complex purchases like beds and furniture and fully integrated with FRS.
Here is an example of the new customer interface:
When the customer clicks ‘choose your options’, they are presented with a clean and simple set of options to configure a bed of their choosing.
These options are synchronised with FRS, therefore, all the customer order information is instantly available to process.
Graphic Design
To give a distinctive, brand-owned, relaxed aesthetic to the new website, Jones & Tomlin commissioned original illustrations. Rob Eccles, senior designer at our agency, produced elegant, contemporary line drawings that break up the more linear content of the website and aid communication. Some examples include:
Results
One month after the new site was launched:
- Traffic was maintained throughout the launch
- Revenue was up 102% based on the previous period
- Conversion rate was up 98%
- Transaction volume was up 111%
- Page views were up 102%
Marketing Campaign Support Post-Launch
Following the launch of the website, Jones & Tomlin identified the premium bed and mattress brand Hästens as a key focus for a marketing campaign and engaged Swan Origination again from a strategy and digital execution perspective.
Once the campaign mechanics had been agreed, the agency immersed themselves in the Hästens brand guidelines before creating a stunning new campaign landing webpage that aligned with the detailed brand design parameters. It also contained all the key information required to spark, or enhance, any initial interest.
The web page was supported by a custom pop-up message, with links to an enquiry form, a tailored confirmation email message and thank-you page upon completion.
We look forward to continuing to work closely with this fantastic brand as they grow and develop in the future.
Explore the Jones and Tomlin website, or find out more about our agency and Furniture Retail System.
