Send bulk text messages in seconds using customer data and order information held within your retail system – link SRS with SMS to keep your customers updated.
SMS x SRS
We are excited to introduce you to our new SMS service at competitive rates from our colleagues at Cymba; messaging experts within the ClearCourse Group.
With an average open rate of 98%, SMS messages are three times more likely to get read than emails. SMS can be used in many ways to engage with your customers, keep your brand top-of-mind, and keep them informed about orders.
Cymba connects with SRS (Swan Retail System) to make it easy to send or schedule bulk text messages in seconds.
What Cymba and Swan can do for your business
- Cymba connects with SRS to make it easy to send or schedule bulk text messages in seconds.
- Synchronise your customer data from your SRS back office – your single source of truth.
- Keep customers updated on delivery times – send messages in bulk for an entire delivery route with merge fields to give each customer the right information.
- Prompt customers to pay their balance and arrange delivery using multiple templates when goods are received.
- Guide staff by setting default templates for each workflow with the option to allow staff to amend the message or write their own.
- Improve the experience for your customer by communicating quickly about service or support.
- Automatically note customers with a ‘Contacted’ date when communicating about order progress to make follow-up simple, or leave it without an update when communicating about other aspects of the order.
- All messages are stored in a clear message log in SRS against the order.
We are committed to delivering exceptional products and services to help you manage and grow your business. Being part of the ClearCourse Group helps us do exactly that via in-house integrations like this.
Get in touch with our team to find out more about our competitive rates and time-saving SMS solution.
