What to expect from this year's User Group

  • Get an exclusive first insight to Swan's newly developed Customer Data Insight (CDI) system, which enables you to identify and extract data segments for specific, relevant, targeted and higher converting marketing campaigns. This will allow you to send the right message to the right person at the right time and reduce marketing waste.
  • Be part of the launch of our new product – FUSE. This mobile loyalty app will allow you to replace the old plastic card system. Simply scan the phone at the till point to collect or redeem your loyalty points and receive offers, blogs, promotions and personalised vouchers straight to your phone with user-definable filters.
  • Discover YES (Your eCommerce Solution) with a walkthrough of the latest generation of eCommerce applications and see how STANDOUT’s unique bespoke designs are benefiting customers
  • Get the latest on FRS, including V.1106 upgrade, links to YES and a first look at the order-taking application.
  • Make sure you’re up-to-date on the upcoming Payment Card Industry (PCI) changes. We’ll be explaining how many of the Payment Card Devices (PED or PDQ terminals) are being identified as end-of-life within the next 18 months, and bringing you up to speed on the latest fixed and mobile devices.
  • Experience Cygnus - Swan's new generation EPoS application is now out and live on customers’ sites. We will be showcasing Release 2, which has a major focus on hospitality.
  • Find out about our Brand Marketing Services (BMS) with customer case studies explaining how we changed images and used digital, social and SEO strategies for promotion.
  • We’ll also have a range of other updates and insight, including legacy upgrades to our futureproof platforms, development roadmap, integration to new software such as tap-and-go payment platforms, addition of retail-specific apps, and increased data security.

Register for your FREE place at this year’s Swan User Group

Our annual user group conference will take place at the Ageas Bowl, Southampton, on Thursday 29th August, 2019. Starting at 12pm, we’ll be running a series of breakout sessions for all users, covering all our solutions. We’ll also have presentations about our plans and development at Swan, as well as key speakers covering the latest in retail technology, marketing and digital.

The day will be fast paced and informative and will include refreshments, lunch, dinner and drinks. There will also be live cricket action for those who would like to stay into the evening. It will be an opportunity to network and share ideas, as well as the chance to speak with any of the Swan team one on one. The user group events are invaluable and there is always something to takeaway and implement back in your business. We hope you can take the time out to join us and we look forward to meeting up with you.


Our breakout sessions will run throughout the day, providing a detailed view of the topics most relevant to your business. These workshops will give an overview of features, functionality, planned development, latest releases and system upgrades. These sessions are a great way to learn more about the product and ask any specific questions. Please indicate at registration which topics are most important to you.

Book Your Free Place Today

A Fully Packed Day

Registration & lunch
Opening presentation
An introduction and overview from Swan Retail Managing Director David Thompson
Solution workshops
Discover the latest developments and upcoming plans for FRS, SRS, MIDAS and TRIMS
14:15Application workshops
Be the first to hear about CYGNUS, BIS and YES updates from our team of experts
Refreshment break
Presentation topics
CDI & FUSE product launches, Roomes BMS case study, DMS introduction, and guest speakers
Close and drinks
Hot food two course buffet
Cricket starts
Hampshire v Middlesex - Vitality Blast T20 League
21:15 (approximately)
Cricket finishes
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Sessions include:

Registration Form

    (Including insights, latest trends and technology)