Innovative retail management systems can help your staff provide a competitive service that leads to happy shoppers, increased customer loyalty and more revenue.
Does your furniture retail team have the right tools for success? Let’s explore the consequences of a lack of retail technology and what your employees can achieve with Swan’s solutions.
The real cost of an ill-equipped retail team
Without the right resources, your retail team may need to rely heavily on manual interventions to take and manage orders, which could lead to:
- Incorrect orders – employees may capture the wrong order information or forget to add notes for special orders.
- Slow order processing – outdated systems or manual steps may lead to slow orders and payments.
- Missed upsell or cross-sell opportunities – a lack of customer data and purchase history could limit opportunities to increase your average order value.
- Low staff morale – without the tools to help customers and complete tasks, your team may become frustrated and unhappy at work.
Achieve more – give your team tools for success
Now that we’ve explored the implications of an ill-equipped team, let’s uncover what your retail staff can accomplish with the right tools at their fingertips.
Process orders faster
With Swan’s retail tools, your staff can provide quick and seamless checkouts that leave a lasting impression, encouraging repeat purchases. With remote access to stock and customer information, they can take orders with our Customer Ordering App on the spot. SwanPay powered by ClearAccept and BalancePay by SwanPay, allow staff to take fast payments or deposits with integrated card machines and allow customers to settle outstanding balances at their convenience via secure payment links.
Reduce errors
Both BalancePay and our Customer Ordering App reduce manual steps in your order and payment processes, helping you minimise mistakes. BalancePay allows buyers to securely share their card details with you to eliminate human error, while our app enables your sales team to enter details in real time instead of relying on memory or notes.
Elevate customer experience
Swan’s retail solutions can help you provide a standout customer experience. With access to customer information and purchase history via our app, retail staff can share personalised recommendations in real time, enhancing the customer’s shopping experience and making them feel understood and valued. With BalancePay, customers can conveniently choose their preferred delivery date once they’ve paid.
Improve staff satisfaction
Through our intuitive furniture retail solutions, you can reduce frustration in your team and boost staff morale. Our Customer Ordering App and BalancePay are simple and easy to learn and use, and can help your retail team handle tasks quickly and easily.
Learn more about Swan’s retail solutions for success
We’ve shared how smart tools like ours can make a difference in your furniture business, so why not invest in Swan’s retail solutions? Visit our website for more information on our Customer Ordering App, SwanPay powered by ClearAccept and BalancePay by SwanPay powered by ClearAccept.
ClearAccept Ltd t/a SwanPay is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2017 (FRN 926372) for the provision of payment services.
