Customer Support Administrator Apprentice

The Opportunity

This Customer Support Administrator role will provide the first point of contact to customers when they call or email into Swan Retail Ltd. You will be directing the customer to the correct department, in a positive and helpful manner.

You are required to be a team player first and foremost; able and willing to take responsibility to see the call through to resolution. Able to build relations with your teammates and customers alike, a confident telephone manner and helpful disposition, along with a can-do attitude are all essential.

Swan Retail Ltd is a bespoke software house based in Waterlooville, Hampshire, focusing on the retail market. We offer a comprehensive solution covering software, hardware and services for all aspects of retail businesses such as Stock Management, Tills (EPoS), Accounts, Customer Ordering, Warehousing, Web Integration and Mobile.

We specialise in the Garden Centre, Furniture and Department Store markets and provide a friendly and fun environment, rewarding employees who want to make a real contribution to the success of the business and are engaged within the organisation.


  • To learn and understand the Company’s products and services
  • To be the customers’ main point of contact within the Company, answering the phone and logging and replying to emails
  • To develop a knowledge and understanding of the customers
  • To field customer enquiries to the relevant department
  • To liaise with different departments in the company
  • To report any concerns about a customer to supervisor or manager
  • To maintain accurate records of all customer contact
  • To help within other departments when required
  • Liaising with 3rd parties

Other Information

  • You need to be aged 18 years and over to apply for this role for insurance purposes
  • You will complete the Level 2 Customer Service Standard Apprenticeship
  • If required Functional Skills Level 1 in Maths and/or English

Skills Required

  • Good command of the English language both written and verbal
  • Good communication skills
  • Professional telephone manner
  • Excellent customer service skills
  • Personable and Proactive
  • Interest in technology and software

Personal qualities

  • Positive personality and proactive manner
  • Hard working and organised
  • Reliable and trustworthy
  • Self-motivated, team player
  • Able to take instruction and feedback positively
  • Personable and outgoing

Qualifications required

  • GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Maths


  • 25 days holiday + Bank Holidays
  • Pension after 3 months
  • Free car park
  • Free tea, coffee and soft drinks
  • Free eye tests available

Future Prospects

  • Long-term progression
  • Other career opportunities within the business

Hours of Work

Core hours would be Monday – Friday 08:30 – 17:30 (37.5 hours per week) hours can be flexible

Based in our Waterlooville office (PO7 7XY)


£187.50 per week


Applications in by: 21/08/2020
Interview Date: 28/08/2020

How To Apply

If you would like to apply for this role, please send your C.V. to [email protected] and we will contact you