Today’s fast-evolving retail landscape presents new challenges for furniture stores. From shifting customer expectations to the rise of online retailers, your business can’t rely solely on quality, competitive pricing or a great product range to stay ahead in the industry – you need to adopt technology that can help you overcome challenges and remain competitive and profitable.
Simplify your operations to secure your business’s future
Technology is the key to building a resilient and adaptive business that can weather change and grow in an ever-changing industry. Discover how to make your business future-ready by simplifying your operations with retail systems.
Make customer ordering faster
When customers are ready to buy, they want to be able to order quickly and without hassle. Reducing manual steps in your ordering process can help you place orders quicker, improving your customer experience and encouraging repeat purchases. Swan’s Customer Ordering App is a great example of a product that can remove friction in your process. With everything on one screen and fewer clicks with features such as product lookups and address autocomplete, retail staff can take accurate orders faster.
Take orders anywhere – not just at tills
Smooth shopping experiences lead to higher customer satisfaction, increased loyalty and long-term success for your business. One of the best ways to provide a seamless experience is with an app that enables retail staff to take customer orders anywhere. With access to customer information, purchase history and stock availability via mobile devices, your team can share personalised recommendations and place orders on the shop floor, in customers’ homes or at events.
Simplify your customer payment journey
Shoppers prefer fast and convenient payment experiences, so simplifying your payment journey can help you attract and retain customers. With a solution like BalancePay by SwanPay powered by ClearAccept, you can give customers an effortless way to pay off outstanding balances with secure payment links sent by email. In addition to making payments simple and convenient, payment links can reduce time spent on the phone chasing payments, giving your employees more time for meaningful work, like helping customers.
Automate delivery scheduling
Manually scheduling and confirming deliveries requires your staff to coordinate schedules and ensure driver availability, which can lead to errors and delays. Automated delivery scheduling can reduce mistakes and save time, while enabling customers to conveniently choose their preferred delivery date. Availability is determined by back office information, including customer details and delivery capacity, and once a date has reached capacity, it’s automatically removed from the system to ensure no manual intervention is needed and no mistakes are made.
Stay ahead with tools built for tomorrow’s retail challenges
Swan’s retail systems can help you overcome future retail challenges and stay relevant and competitive. To learn more about the Customer Ordering App or BalancePay by SwanPay, visit our website.
