We recently hosted a webinar on faster, smarter, and easier customer ordering, during which our product director, Alistair Wright, shared the value of our retail technology for furniture retail stores.
We looked at how retailers can use our new Customer Ordering App, available for our Swan Retail System, and BalancePay, a product of SwanPay powered by ClearAccept, to streamline customer ordering, making it swift, efficient and more convenient for customers and retail staff.
In this blog, we share the key takeaways for those who missed our webinar or simply want to review the benefits of our solutions for seamless customer ordering.
Create a smooth ordering experience
With our Customer Ordering App, you can deliver more than just furniture – you can simplify your ordering process to create a smooth experience from start to finish. With remote access to the information in your back office and tools such as email validation, postcode lookup, address autocomplete and barcode scanning, you can take orders and schedule deliveries quickly and with no hiccups. Plus, it’s an intuitive solution anyone in your retail team can use.
Give staff time to engage with customers
With an app that enables you to take orders and schedule deliveries on mobile devices, your team can spend less time in your back office and more time engaging with customers on your shop floor. Retail staff can focus on helping customers, providing tailored recommendations and encouraging them to add complementary products to carts – all of which can help you increase order values and build relationships that lead to repeat purchases and loyalty.
Simplify balance payments with an embedded solution
The journey doesn’t end when a customer leaves your store – it ends once they’ve paid their outstanding balance and you’ve scheduled delivery. Fortunately, our embedded payment solution reduces friction and admin in your payment process, making collecting balance payments easier. With BalancePay by SwanPay powered by ClearAccept, you can create and send links that take customers to your branded payment page to request all or part of the balance. BalancePay gives customers a simple and secure way to pay, encouraging them to settle outstanding balances promptly.
Final thoughts
Our furniture retail solutions can help you simplify every step in your customer ordering process, helping you create a fast and seamless experience that leads to happier customers, repeat business and loyalty.
Want to learn more about our Customer Ordering App or BalancePay? Visit our website.
ClearAccept Ltd t/a SwanPay is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2017 (FRN 926372) for the provision of payment services.
