Positive experiences that stay with shoppers encourage them to return to your store and spend more money. But how can you provide experiences that build loyalty and increase revenue in your furniture retail business? Start by improving customer ordering.
Your ordering process is one of the first interactions customers have with your business. Getting it right will help you make a great first impression that boosts sales today and enables you to build a loyal customer base, leading to more revenue in the future.
Let’s explore how a better order-taking process can help you improve your customer experience, plus how you can use our brand-new Customer Ordering App to achieve this.
How order taking shapes customer experience
Order management directly influences your customer experience. A process that enables you to take accurate orders quickly and deliver products in record time will help you provide an experience that leaves buyers satisfied and more likely to return to your store.
Improve your order-taking process: 5 steps
The best way to improve customer ordering is to bring order processing into the future with technology. Discover how a solution like our new Customer Ordering App, available for our Swan Retail System, simplifies and speeds up order management to improve your process and elevate your customer experience.
1. Save time with fewer steps
Reduce the need to enter information multiple times. Our app automatically populates customer details, product information, warranties, delivery scheduling and payments.
2. Get orders right every time
Reduce admin errors and ensure employees capture orders correctly the first time with features such as email validation, postcode lookup and address autocomplete.
3. Improve time-to-delivery
Get orders to shoppers in less time with automated delivery scheduling. Speedy deliveries can elevate your customer experience and increase repeat customers.
4. Boost performance
Retail staff will feel confident taking and managing orders with an intuitive and easy-to-use tool, helping them work faster.
5. Better decision-making
Give your team a single source of truth with an app that integrates with your Swan Retail System to help them make decisions quicker and take orders in less time.
Get our solution for better customer ordering
Improve order taking and your customer experience with our new Customer Ordering App. Contact our team for more information and to get started.
