Swan Customer Service
Swan Customer Service sits alongside the Customer Ordering and Sales Ledger to provide a complete contact management and complaints system. From here replacement products can be ordered, actions can be timetabled and letters can be sent
Key Features:
- Incident linked to a Sales Order or Customer
- Standard Letters
- Order replacement product or parts
- Define and set actions
- Attach files such as scanned letters and pictures
- List outstanding actions
- Attach costs to actions
- Full analysis of source and type
- Customer contact via Email or SMS
- Wizard selection for mailing
- Consumer marketing