Project Management & Training

Installing a new EPOS System can seem like a daunting experience, but our Projects & Training Team will be with you from start to finish, ensuring a smooth and efficient installation.

After choosing to go with Swan, you will receive a welcome back with all of the relevant forms to fill out, along with support information and the next steps in the process. You will be assigned a Project Manager (who’s details will be in the welcome pack) who will manage tasks such as:

  • Assessing your requirements: Your assigned project technician will arrange an initial project meeting with you to ensure they understand your project in detail to allow for a smooth installation.
  • Arranging training sessions - We will work with you to provide a fully comprehensive training plan to ensure you are confident and fluent with your new retail system before your go-live. A member of our skilled and experienced training team will tailor your plan to suit your learning style and existing knowledge level to make sure you get the most from your sessions. Training sessions are available both onsite and remotely via a Webinar.
  • Organising networking surveys and installation - Depending on your current networking infrastructure, our engineers can plan and install networking, including Radio Frequency and Wi-fi across your site.
  • Order, configure & install your equipment - The Swan engineers will install and set up all of your hardware and software prior to your go-live date.