Customer Support

Our office-based Customer Support Team are there to help you whenever may you need it. Each and every Team Member has an intricate knowledge of our systems, ensuring that you receive the best support possible when needed. The majority of our staff are customer facing as well, so there is always someone on hand to assist you.

Our comprehensive support service includes:

Online Support Portal

When you become a Swan customer, we will issue you a unique username and password, which will give you access to the customer secure area. Once logged in you will be able to access the following facilities:

  • View Your Support Log History
  • View the current status of all Support Calls logged
  • View multi-branch locations
  • Order Stationery & Labels
  • Hire HHT's
  • Download Software/Technical Notes
  • Send Us Feedback
  • Out of Hours Support

The online support portal also has the ability to assign a head office, ideal for stores with multiple sites to have their support activity able to be maintained by whichever branch is assigned as the head office.

Telephone Support

In most cases available seven days a week, our team are on hand to help with just a quick telephone call away. They are able to access your retail system remotely via internet to fix minor difficulties in minutes.

Software Upgrades

The Team will inform you of new upgrades to your retail system when enhancements are available to install.

Out of Hours

The Swan support team also offer an out of hours on-call telephone support service, extending the normal support hours to 8pm Monday to Friday and to 7pm on Saturdays. If this would be of interest to you, please contact the sales team for a quotation.