Implementations & Training

Installing a new EPOS System can seem like a daunting experience, but our Projects & Training Team will be with you from start to finish, ensuring a smooth and efficient installation.

During this transitional period, you will be assigned a Project Technician who will manage tasks such as:

  • Assessing your requirements - your assigned project technician will arrange an initial project meeting with you to ensure they understand your project in detail to allow for a smooth installation.
  • Arranging training sessions - We will work with you to provide a fully comprehensive training plan to ensure you are confident and fluent with your new retail system before your go-live. A member of our skilled and experienced training team will tailor your plan to suit your learning style and existing knowledge level to make sure you get the most from your sessions. Training sessions are available both onsite and remotely via a Webinar.
  • Organise networking surveys and installation - Depending on your current networking infrastructure, our engineers can plan and install networking, including Radio Frequency and Wi-fi across your site.
  • Order, configure & install your equipment - The Swan engineers will install and set up all of your hardware and software prior to your go-live date.

We will continually monitor the progress of your installation and provide you with feedback wherever possible, leaving you confident in the run up to your Go-Live date. The Project Team will continue to oversee your installation after your system is live and once you are confident with your new set up, a handover meeting will be arranged with your assigned Project Technician and a member of our Customer Support Team. After this, any reported incidents will be handled by our Customer Support Team.