Customer Support OLD

Our office based Customer Support Team are there to help you whenever you need it. Each Team Member has a wealth of knowledge for Swan and all of our legacy systems. This service includes:

7 Day Telephone Support

Our team are able to access your retail system remotely via internet to fix minor difficulties in minutes.

Software Upgrades

The Team will inform you of new upgrades to your retail system when enhancements are available to install.

Swan Retail Website - Customer Secure Area

When you become a Swan Retail customer we will issue you a unique username and password, which will give you access to the customer secure area. Once logged in you will be able to access the following facilities:

  • View Your Support Log History
  • View the current status of all Support Calls logged
  • View multi-branch locations
  • Order Stationery & Labels
  • Hire HHT's
  • Download Software/Technical Notes
  • Send Us Feedback

Out of Hours Support

The Swan support team also offer an out of hours on-call telephone support service, extending the normal support hours to 8pm Monday to Friday and to 7pm on Saturdays. If this would be of interest to you, please contact the sales team for a quotation.