Hospitality & Catering

A wide range of different retailing sectors are now starting to incorporate catering operations into their retail strategies, whether through a small coffee shop or a large-scale restaurant. The trend of becoming a destination retailer, a place to visit as opposed to a simple store, has caught on and is here to stay.

Swan Retail have recognised this growing need for retailers to have a system which supports both retail and hospitality functionality simultaneously, and as such we have developed the ability to do this from within the standard Swan application. This results in savings on training and administration times as well as being able to cross-utilise staff across different departments. It also provides the unique benefit of having one store-wide solution, allowing all of your data to be stored in one location, to assist with your retail strategy.

Features include:

  • EPoS: terminals that support multiple templates with one specifically configured for catering, allowing over 100,000 preset buttons.
  • One solution:  Everything is supported within the same system, they support all promotion deals, voucher types and loyalty schemes, regardless of the template they are operating. This gives the retailer one common system for reporting and cash reconciliation.
  • Hospitality: The standard features of a hospitality system are all available within the catering template, including; meal and price modifiers, kitchen printers with the ability to split the order to separate printers by relevant prep area and payments by covers.
  • Wireless Access: Accessible via wireless tablet technology to deliver table service, an efficient ordering system with less room for human error and flexibility within your catering operation.


On the other hand, some locations require a large scale solution with the ability to manage every aspect of the catering operation, from production, through to sales management and financial and nutritional analysis.

Such businesses, like Hospitals, are expected to provide a range of high-quality, nutritious meals whilst taking measures to ensure budgets are adhered to and ever-higher levels of service are met.

An effective catering service relies on sound planning and co-ordination of a range of processes involving menu planning, procurement, food production and distribution of meals. For you to deliver a service that meets expectations necessitates a catering solution that provides real-time information on stock control and purchase ordering, full financial analysis and reports, production planning and nutritional analysis whilst delivering the ultimate in cost control and addressing key areas such as food waste.

For these more intensive catering environments, Swan provide Manna, an easy-to-use solution that provides caterers with the information they need to manage every aspect of their catering operation.

Features include:

  • Stock and Purchasing Management
  • Financial Analysis
  • Production management
  • Nutritional Analysis
  • Sales Management
  • Hospitality Management
  • Client Ordering
  • Human Resource Management

For more information on Manna, please click here.

Hospitality Case Studies

Hadleigh Farm