Swan Retail

Swan Retail is a fully integrated, feature rich multi-channel system providing seamless management of stock, customers and orders across store, mobile and web.

Swan Retail is a fully integrated customer ordering, stock management and accounting system that is uniquely capable of handling both big and small ticket items. In conjunction with EPoS and e-commerce, it provides end-to-end stock processing - from stock creation and ordering, through pricing and ticketing to selling and reporting.

With the ability to support numerous stock types (Unit, Financial, Catalogue, Product Kits and Non-Stock) stock can be managed at the right level across the business while the system automatically updates the integral stock and accounting ledgers and provides real-time information to the reporting system.

Available as either an on-site or cloud-based hosted system, the Swan Retail solution is a scalable system that can be fully customised to fit the unique needs of several different retail sectors, focusing on Garden Centres, Furniture Stores, Department Stores, and Speciality Retail. With many stores in each of these areas, we understand the requirements of each one, giving us the ability to provide the ideal system for you.

Swan Retail is a powerful system, with features including:

  • Merchandising: Full stock control including flexible facilities for product creation and maintenance, tight control over stock movements and product costs, which in turn provides accurate margin control and reporting
  • Supply Chain & Logistics: Covers the full cycle from purchasing to customer delivery including supplier management and warehousing
  • E-commerce: Links to your e-commerce website allowing you to manage all sales through one system with links to other selling platforms such as Amazon and eBay
  • CRM: Customer marketing (SMS/email/letter) and loyalty systems, with flexible selection criteria for targeted promotions
  • Customer Special Ordering: For customisable big-ticket items with back to back ordering on suppliers
  • Point of Sale Material: WYSIWYG customisable display material with product information and pricing directly from the database
  • Customer Accounts: Customer ledger supports multiple account types including trade accounts, staff accounts and store cards
  • Reporting & Management Information: Reporting suite includes graphical desktop reports with selectable criteria