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Fancy joining the Swan team?

Swan Retail is a boutique software house based in Waterlooville, Hampshire, specialising in the Retail market and offering a comprehensive solution covering software, hardware and services for all aspects of a retail business such as Tills (EPoS), Stock Management, Accounts, Customer Ordering, Warehousing, Web Integration and Mobile.  We specialise in the Garden Centre, Furniture and Department Store markets and provide an informal and fun environment, rewarding self-starters who want to make a real contribution to the success of the business and aren’t afraid to get involved in other areas within the organisation.

Keep an eye on this page for any vacancies we have. Alternatively, you can send your C.V. to and we will keep it on file.  We offer competitive salaries commensurate with experience in all positions.


Current Vacancies

We currently have one vacancy, click the links below to skip to the advert.

2nd Line Support Technician

New Business Sales Person


Position: 2nd Line Support Technician

Location: Waterlooville, Hampshire

Job Description

The right candidate will be a keen problem solver. You must have the ability to prioritise a busy and sometimes challenging workload and have an excellent telephone manner, for Swan’s external customer base. Helping resolve more in-depth issues with their software and systems and actively manage and promote the relationship between Swan and its customers. 

Job Duties

  • Logging all inbound calls/Emails and accurately recording information
  • To learn and understand the Company’s products
  • To communicate professionally with people at all levels.
  • Ensure follow-ups are logged and actioned
  • Escalations where necessary
  • Providing 2nd line remote support to our customers
  • Speaking to and assisting internal departments
  • Resolving queries in a timely manner
  • Ensure service levels are met

Experience & Skills

  • In order to apply for this rewarding position, in addition to a positive personality and proactive manner you'll need to be ideally experienced within a help desk / have 2nd line support experience.
  • Excellent customer service skills are essential, as is a great telephone manner.
  • 1 or 2 years' experience with SQL.
  • An interest in technology and IT troubleshooting.
  • Good organisational skills.

Other skills that would be useful, but by no means essential are:

  • Experience of retail or hospitality markets,
  • Full UK driver’s licence.

Hours of Work

Core hours would be Monday to Friday, 09.00 to 17.30/weekend office based support on a 1 in 4 rota.

Requirement for occasional out of hours on-call work until 8pm


If you would like to apply for this role, please send your C.V. marked for the attention of the Customer services Manager



Position: New Business Sales Person

Location: Waterlooville, Hampshire


Swan is about to launch an innovative suite of Apps and a new generation of EPoS to complement our in-house developed ERP solution and this has created an additional position for a new business sales person based out of our head office to join the established sales and marketing team.


The ideal candidate should be confident, self-motivated, have excellent communication and organisational skills and a full driving licence. They should be experienced in new business sales, working within a team and be goal orientated.  


Salary and benefits commensurate with experience.



If you would like to apply for this role, please send your C.V. marked for the attention of the Business Development Director.