Customer Ordering
Swan provides comprehensive facilities to take and manage customer special orders, whether for big ticket goods or trade sales of smaller items. Everything from an initial quotation, through the order confirmation, processing of the deposit to delivery and final payment is controlled and at every stage all the information about the order and the customer is available at the touch of a button
Key Features:
- Customer Quotes
- Retail or Trade Customers
- Delivery Management
- Deposit Management
- Customer Returns
- Customer Service, including assigned actions
- Catalogue Management
- Price Management
- Booked and Delivered Sales analysis
- Customer Pricing
- Profitability by order
- Customer contact by Email or SMS
- Date based reporting alerts
- Integration with X-Margin for Catalog and Price Management
- Integration with Ticketwriter for Display Tickets
- Integration with Masterpiece for Carpets and Flooring Estimating
- Integation with ACE for Curtain Orders and Quotes